RGB Neon Flex 12V 8x18mm IP65 Waterproof with WIFI App Control 5 Metre Kit

Shipping Policy

We offer FREE economy 3-4 day delivery on all orders with no minimum order quantity. The Free Delivery is only in Mainland UK. All paid orders are shipped via one of our Next Working Day or 48hr delivery services. If ordered before 1 pm, Monday - Friday, your order will be despatched the same day unless otherwise stated*. Items are not despatched on weekends. We know getting your items delivered safely and on time is critical. That’s why we’ve selected the best delivery services available. We offer Next Day Delivery via DPD. If you place your order before 1300 then your order will be delivered Next Day. We also offer Saturday Delivery as well.

Return & Refund Policy

We offer a 14 day, no-quibble returns or replacement policy, because we want you to be totally satisfied with your purchase. If you're unhappy in any way with your purchase, you can return it for a refund or a replacement, as long as you return it in the same condition as it arrived (original/undamaged packaging and product) and within 15 days of receiving it. We will pay for your return postage on a faulty item as long as you send it using Hermes or Royal Mail 2nd class recorded delivery and within 15 days of receiving it.

If you need to return an item, please email us at sales@houseofleds.co.uk with your order number.

All products available in variable lengths are cut and customized from 30-metre or 50-metre rolls according to your specific requirements. Only a limited number of items are pre-made. Since our made-to-measure items, such as LED Strip Lights or Neon Flex Lights, are customized specifically for you, they cannot be cancelled or returned. Please ensure your order details are correct before placing it, as these items are considered special orders and are non-refundable once processed. However, if you purchase a full 50-metre roll, you may return it for a full refund, provided it is unused, in its original condition, and in the original packaging. Certain items are excluded from our returns and refund policy, including goods that are made to measure, cut, or mixed according to your requirements. Orders with different cutting lengths, or any order over £50 in value, are classified as custom and therefore do not qualify for a refund or return if there is no fault with the product. These orders require significant time and effort to prepare. All the unused accessories such as power supplies, power adapters, controllers, drivers and profiles are returnable.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).