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Shipping Policy

We offer FREE economy 3-4 day delivery on all orders with no minimum order quantity. The Free Delivery is only in Mainland UK. All paid orders are shipped via one of our Next Working Day or 48hr delivery services. If ordered before 1 pm, Monday - Friday, your order will be despatched the same day unless otherwise stated*. Items are not despatched on weekends. We know getting your items delivered safely and on time is critical. That’s why we’ve selected the best delivery services available. We offer Next Day Delivery via DPD. If you place your order before 1300 then your order will be delivered Next Day. We also offer Saturday Delivery as well.

Return & Refund Policy

We offer a 14 day, no-quibble returns or replacement policy, because we want you to be totally satisfied with your purchase. If you're unhappy in any way with your purchase, you can return it for a refund or a replacement, as long as you return it in the same condition as it arrived (original/undamaged packaging and product) and within 15 days of receiving it. We will pay for your return postage on a faulty item as long as you send it using Hermes or Royal Mail 2nd class recorded delivery and within 15 days of receiving it.

If you need to return an item, please email us at sales@houseofleds.co.uk with your order number.

Certain items are excluded from the returns or refund policy. These include goods that are made to measure, cut, or mixed to your requirements. Orders which involve different cutting lengths and order value of more than £100 don't qualify for any refund or return if there is no fault with the product. The reason for this is because these are classified as custom orders where different lengths of led strip lights and led neon flex are cut to your desired requirement of the customer. It takes a lot of time and effort to prepare these orders.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).